Our Privacy Policy

Last Updated: Aug 2023

Introduction

Welcome to the Industry’s Choice Delivery Management and Order Fulfillment Technology Platform Connecting Licensed Cannabis Retailers with Verified Medical/ Recreational Consumers. This Privacy Policy applies to your use of The CC Platform, and any websites, mobile applications, services, programs, or features (“The CC Platform”) owned or operated by Cannabis Connection, LLC and any of its subsidiaries or affiliates (collectively, “CC,” “we,” “our,” or “us”). Cannabis Connection LLC values your privacy and taking proper care of your information is a top priority for us. Our goal is to help you understand what information we collect about you (also known as “User Data”) and describe how we use that information to provide you and all of our users with safe and secure access to medical and recreational cannabis goods and services.

This Privacy Policy is part of, and is governed by, the terms and conditions set forth in our Terms of Service, including any agreements incorporated by reference within the Terms of Service (‘The CC Terms”). Any terms not defined in this Privacy Policy will have the meaning given to them in our Terms of Service. If you do not feel comfortable with any part of this Privacy Policy or our Terms of Service, you should stop using or accessing The CC Platform and request to terminate your Account. Certain parts of this Privacy Policy apply only to The CC Platform offered in particular geographies; for more information, please refer to the “Connecticut Residents” section if you reside in Connecticut.

Information We Collect

Please note, not all accounts or features are available in all locations, so some of the examples below may not apply to you.

Information You Provide to Us

We collect information about you when you provide it to us directly, when we request it from you, or when you give us permission to get it from a third-party source. Below are some examples of the types of information we collect.

Registration and Identity Verification

When you sign up for any account on The CC Platform, you give us your name, email address, phone number, date of birth, and, if necessary, a copy of your government-issued ID (i.e., your driver’s license, state ID card, passport, or medical marijuana ID), and/or other unique documents/information. In order to receive a cannabis delivery, you must provide a valid delivery address — whether that’s your home address or any other valid physical address. Additional information we receive from you may include, but is not limited to, a state-issued medical marijuana Card / State issued license / ID, and/or a physician’s recommendation letter that you provide us to receive a medical delivery (required in some areas). Additional verification includes signature verification or a selfie image to improve safety and security on The CC Platform.

Demographic Information

We also collect demographic information from you when you register, when you take our surveys, and throughout your use of The CC Platform. Demographic information may include your age, gender, location, how you heard about CC, spending habits, consumption preferences, and other preferences or habits.

Communications

If you contact us directly, we may collect information from you that helps us provide a satisfying experience and answers any questions you have while using The CC Platform. For example, when you communicate with a member of our customer service team, we may ask you for your name, email address, delivery address, phone number, or proof of account in order to identify your account, confirm your identity, or assist with your issue. If you send us an email, we will collect the contents of that email and any other information you choose to provide with your email. If you communicate with us via live chat, that correspondence will be archived. If you communicate with us via social media, we collect that communication and associate that information with your user account to the extent the information can be linked. Customer service communications over the phone may be recorded for quality control purposes and may be summarized within our customer support systems.

Payment Information

Payment information may be collected in connection with a transaction facilitated on The CC Platform. All cannabis product payments are routed to the originating licensed cannabis retailers fulfilling your order. For other products and services, payments may be made directly to CC or other third parties. In all cases, while we may retain a limited amount of payment information for identification and convenience, to keep your financial data secure, we do not store full payment or financial information on our servers. Unless otherwise noted, payment information flows through a third-party vendor who processes the payments for Retailers and Cannabis Connection LLC.

User Choice Surveys

From time to time, we may invite you to fill out voluntary user surveys or to participate in focus groups to provide feedback on various topics, which may include, without limitation: your experiences with Cannabis Connection LLC and/or our partners, your experience with The CC Platform, available products, new services, your preferences related to cannabis, and your sentiments on public policy or other cannabis industry topics. These surveys are often conducted by CC or third-party market research companies, who collect such data on our behalf, to analyze industry preferences and trends. CC does not share your survey information on an individualized basis and does not share this data for direct marketing to its users.

Application Data

When you apply for a job with Cannabis Connection LLC you may provide us with information about you to help us determine whether you are a good candidate for the role you are applying for. Such information may include your name, phone number, email, resume, availability, references, and more.

Information we collect when you use the CC Platform

Like most online services, CC automatically collects technical information about you, or your device used to access The CC Platform. We collect information from your browser, computer, mobile device, or other device used to access The CC Platform. Below we provide examples of the types of data we may collect about you.

Location Information

We collect your location information when you provide us with a delivery address, or we may use geolocation-based services in order to verify your location. For instance, knowing your location may be necessary to allow you full access to our mobile applications or certain aspects of The CC Platform. Furthermore, for compliance reasons, some of The CC Platform may be restricted depending on where you are located. Collecting your location information is also necessary to complete delivery from licensed retailers; to send you relevant content based on your location, and to optimize or improve our products and services.

Usage Information

We log how you interact with The CC Platform by automatically recording data sent by your application or browser. This includes, but is not limited to, the products and content you view, your actions on The CC Platform, how you access our The CC Platform, and the details/history of any orders you place.

Device Information

We collect information about the device you are using, such as the device’s IP address, web browser, operating system, phone carrier, manufacturer, unique identifiers (such as advertising ID, VIN, MAC address, and IDFA), and other related software or hardware information related to your device.

Cookies and Technical Information

We also collect information through the use of “cookies,” tracking pixels, and similar technologies. Cookies are small text files created by websites and stored on your device. They provide a way for The CC Platform to recognize you and keep track of your settings and preferences. We also use cookies and similar technologies to provide you with a secure experience and to understand, among other things, how you navigate The CC Platform, learn what content is popular, recognize repeat users, and save your account information. The CC Platform is not configured to read or respond to “do not track” settings or signals in your browser settings.

Call and Text Information

We work with third-party partners to facilitate phone calls and text messages, including communications between you and your driver. We collect information about such communications, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. This helps us provide and optimize our services and The CC Platform, along with maintaining accurate records in accordance with applicable laws.

User Feedback

We want to make sure you have a consistently positive experience with The CC Platform, and we are always looking to improve our products and services. Accordingly, We collect and retain information about any ratings, reviews, and feedback you provide about our service, The CC Platform, the products on our site, services, licensed retailers, and our drivers.

INFORMATION COLLECTED FROM THIRD PARTIES

Licensed Retailers

When you place a Delivery Request through The CC Platform, that order is fulfilled by your select Licensed Retailers and Delivered to you by a Cannabis Connection LLC Delivery Driver. We collect information about you from the retailers or through The CC Platform based on your interactions with them. For instance, when your delivery driver reaches the delivery address you provided, they will check your government-issued ID and ask for your signature before completing the transaction. In certain states, when required by local law or regulation, your delivery driver will also scan the barcode on the back of your government-issued ID to confirm that the information displayed on the ID is accurate, and/or check your medical marijuana card. While we collect this information about you through The CC Platform. There may be certain information collected through the Retailers, please note that this Privacy Policy does not cover the information or privacy practices of Retailers.

Advertisers

We may receive information about you from our advertisers, such as your interests and preferences to help us provide you with tailored advertisements.

Suppliers

We may collect information about you directly from our vendor services or resources if your use of their services led to or related to your use of The CC Platform. We may utilize such services as a means of collecting information from you as described above. The information we collect from vendors will be treated in the same manner as the information we collect from you directly.

HOW WE USE THE INFORMATION WE COLLECT

In addition to the uses described above, we also use the information we collect about you to:

● Provide The CC Platform to you, including, but not limited to, connecting you with licensed retailers and drivers to facilitate your access to medical/recreational cannabis and cannabis products, along with facilitating your transactions, payments and deliveries.

● Support our licensed retailers as necessary with information necessary for them to maintain their records in accordance with applicable laws in their normal business practices.

● Identify you as a user in our system.

● Comply with applicable local, state and federal laws and regulations.

● Analyze and assess current and potential user markets.

● Improve, optimize and create new products and services.

● Evaluate retailer, brand, and other third-party partnerships.

● Personalize your experience on The CC Platform.

● Provide customer support and assist with your access or use of The CC Platform.

● Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes.

● Facilitate your communication with the driver fulfilling your order.

● To engage in marketing activities with you and to assess marketing and promotional initiatives.

● Detect, prevent, or mitigate fraud or any other suspicious activities.

● Conduct research and development, such as by conducting voluntary user surveys or obtaining other feedback from you.

● Create aggregated, de-identified and/or anonymized data.

● Support public health and safety and security efforts.

● Delivery Order Tracking and Communication.

● Support ongoing efforts in cannabis legalization and social equity and justice.

● As otherwise described in this Privacy Policy or in any other notices we have or will provide to you.

HOW WE SHARE INFORMATION

We may share your information as described below:

To Facilitate Delivery

In order to facilitate, track, and complete deliveries, we share information with our affiliates, which include licensed retailers and/or our third-party party affiliates. When you send a delivery request through The CC Platform, the Retailer receives information required to complete your order, such as your first name, delivery address, order details, and birthdate. The Retailer then verifies your order with CC, when the order is verified it will be input into The CC Technology then dispatched to a CC Driver, and/or a Future Scheduled Delivery Time / Date will be set. The Driver will see an upload of select credentials regarding your delivery in order to complete your delivery. When the Driver arrives with your order, they will check your ID in person to verify your identity in accordance with applicable law, along with obtaining signature and payment if needed.

Affiliated Businesses

We may share your personal information with businesses that are legally part of the same group of companies that Cannabis Connection LLC is part of, or that become part of that group (“Affiliates”). Affiliates may use this information to help provide, understand, and improve The CC Platform and Affiliates’ own services (including by providing you with better and more relevant experiences).

Anonymized, De-Identified and/or Aggregated Data

We share aggregated, de-identified and/or anonymized information with third parties. Aggregated and anonymized means that user information is combined together with all personally identifiable information removed so that any individual user cannot be identified. De-identified information means we have removed any identifiers that make a user identifiable, such as their name or address. We may also share anonymized, aggregated and/or de-identified data with third parties for educational, marketing, consulting, or independent research purposes. This data provides valuable information including how users interact with The CC Platform, our partners, available products, and also helps us drive conversation on consumer habits, preferences, and behavior within the cannabis industry. When we share anonymized, de-identified and/or aggregated data, we require the third party not to re-identify individuals and to have technical and business safeguards that prevent re-identification and inadvertent release of such information.

Vendor Tools and Services

We may share your information with service providers, business partners, consultants, tools, and services to facilitate any Cannabis Connection LLC operations such as delivery, verification, compliance, marketing, communications, statistical analysis, hosting, database management, and a number of other functions. We share your information with these parties to perform their respective specific tasks on our behalf.

Government Authority, Law Enforcement, and Safety

We only disclose information about you to a government authority, law enforcement official, public health or safety official, or one of our partners if we believe we are required to by law, or in order to respond to or comply with regulations or legal 10 processes, including, but not limited to, responding to subpoenas or warrants. We may also share your information if we think doing so is necessary to protect the rights, property, or safety of Cannabis Connection LLC, our partners and their employees, our users, the public, or others.

At your direction

There may be instances where you direct us to share personal information on your behalf, such as for delivery records, for legal or administrative proceedings, or otherwise.

Merger or Acquisition of Connection Cannabis LLC

In the event that all or a portion of the assets, business, or stock of Cannabis Connection LLC are acquired by or merged with another party, your information may be among those assets transferred. An acquirer of Cannabis Connection LLC or its assets may continue to use your information as described in this Privacy Policy. We will notify you with any choices you may have regarding your information as a result of such acquisition or merger.

Forward Transfer

If we share your information as described in this Privacy Policy, we will seek assurances from the recipients of your information that they will safeguard your information in a manner consistent with this policy. Such assurances, where appropriate, may include contractual relationships with confidentiality clauses and non-disclosure agreements that provide the same level of commitment to safeguarding your information as provided in this Privacy Policy.

YOUR INFORMATION, YOUR RIGHTS

We provide you with the choices below regarding your personal information:

Email Subscriptions

You can always unsubscribe from CC promotional emails by clicking the link provided at the bottom of the email. We will still send you Transactional and Operational emails and receipts generated from your use of The CC Platform as these are not promotional communications.

Text Messages

You can opt out of receiving promotional text messages by texting the word STOP from the mobile device receiving the messages to the phone number you received the message from. Promotional texts are SMS messages sent to you containing offers, promo codes, or deal reminders. Standard messaging rates from your cell phone carrier will apply. We will still send you transactional and operational SMS messages and receipts generated for your use of The CC Platform as these are not promotional communications.

Push Notifications

If you are using the mobile CC Platform Application(s), you can opt out of receiving promotional push notifications through your device settings. Please note that opting out of receiving push notifications, such as receiving a notification that your order has arrived, may impact your use of The CC Platform.

Loction Information

You can prevent your device from sharing geolocation information at any time through your device settings. Please note that the use of geolocation information may be necessary to access some of our services, such as mobile applications that may only allow access to users in states that have legalized the sale of Recreational/Medical Cannabis along with Cannabis Delivery.

Editing Account Information

You can review and edit certain account information by logging into your account and navigating to your “Account Settings.”

Access Your Data

Cannabis Connection LLC is committed to transparency and will provide you with a copy of your data upon request. To obtain a copy of your data, please navigate to your Account Settings page and click on “Request My Data” or submit an email to support@ccdeliveryct.com with “Request My Data” as the subject. The data provided to you is limited to the data collected in the last 12 months and does not include job applicant data. We reserve the right to refuse any request for data that is unfounded, excessive, or otherwise unreasonable in our sole discretion.

Deleting your Account

We will store your information as long as your account is open. If you wish to terminate, delete, suspend, or otherwise disable your Account or use of The CC Platform, request account deletion by sending an email to support@ccdeliveryct.com. When we delete user accounts, we must maintain certain information as long as necessary to comply with legal obligations, prevent fraudulent activity, to enforce agreements, or as otherwise deemed necessary in our discretion. Upon your request for deletion, the information that can be deleted will be removed from your Account in a reasonable amount of time or as otherwise required by applicable law.

Reminders

Changes to the policy

We may update this Privacy Policy periodically. If we make any material changes, we will update you on The CC Platform, by email, or by other communication. We encourage you to stay up to date about our privacy practices by reviewing this Privacy Policy periodically. Continued use of The CC Platform following notices of changes to the Privacy Policy indicates your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes. In addition, we may provide you with “just-in-time” disclosures or additional information about the data collection, use and sharing practices of specific parts of The CC Platform. These notices may provide more information about our privacy practices or provide you with additional choices about how we process your personal information.

Connecticut Residents

Cannabis Connection LLC is intended for access and use by individuals who are 21 years of age or older, and are located in the State of Connecticut and are of (“Qualifying Age”). We do not knowingly collect personal information from or about anyone who is not of the Qualifying Age. If you are not of the Qualifying Age, you should not attempt to access or use The CC Platform, or send any information to us. If we discover that we have collected personal information from an individual who is not of the Qualifying Age, we will take steps to remove that information.

Security

You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails or physical mail between you and Cannabis Connection LLC at all times. When you direct CC to share your information with third parties, please note that your privacy and security may also be affected by changes in such third party services. We are not responsible for the functionality, privacy, or security measures of any other organization or third party.

We're here if you need us

If you have questions or comments about this Privacy Policy, your information, our use and sharing practices, or your choices, please contact us at hello@cannabisconn.com or access our Help Center on The CC Platform or via our Website. If you are a Connecticut resident, you have the right to request certain information regarding our disclosure of personal information to third parties for direct marketing purposes.